How We Automated Client Onboarding for Eqorefer Using FileFeed
The challenge
Eqorefer helps companies run employee referral programs. Every new customer needs to import employee rosters and job postings from whatever HR system they use — Workday, BambooHR, spreadsheets, you name it.
Each export looked different, so operations had to involve engineering for every onboarding. Engineers wrote one-off scripts, dealt with edge cases, and were pulled away from product work.
The old workflow
- Client shares an employee & job export from their HR tool
- Eqorefer’s operations team inspects the format
- Engineers write or edit a custom import script
- The script is deployed, tested, and iterated
- Only then can onboarding move forward
How FileFeed helped
Eqorefer now uses a dedicated FileFeed workspace for onboarding. Each customer receives an SFTP drop folder wired to a schema-driven pipeline that normalizes header names, enforces required fields, and rejects bad data before it spreads.
The onboarding specialist runs the entire process without touching code. Engineers simply maintain the guardrails.
Results
Zero developer involvement
Ops teams own onboarding from end to end.
Reusable pipelines
One configuration powers every customer import.
Faster go-lives
Clients complete onboarding in hours, not weeks.
Reliable data
Validation catches issues before they touch production.
Onboarding now finishes in hours. Files that once required bespoke parsers flow through reusable automation, and customers experience a polished, predictable process.
Why it matters
Many teams still rely on SFTP and CSV exports to exchange data. FileFeed turns that reality into an advantage by standardizing the messy middle — so product and engineering stay focused on features, not file wrangling.
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