Legal

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Review our Privacy Policy, Terms of Service, and security commitments for automated file ingestion and data delivery.

Privacy Policy

Last updated: March 19, 2026

1. Introduction

Welcome to FileFeed ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier.
Contact Data includes email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new customer.
To process and deliver your order including managing payments, fees and charges.
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
To administer and protect our business and this website.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. The types of cookies we use include:

Strictly Necessary Cookies required for the operation of our website (e.g., session management, security).
Analytics Cookies that allow us to recognize and count the number of visitors and see how visitors move around our website (Google Analytics, Microsoft Clarity).
Functionality Cookies used to recognize you when you return to our website and personalize content for you.
Targeting Cookies that record your visit to our website, the pages you have visited, and the links you have followed to deliver relevant advertisements.

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

5. Analytics and Session Recording

We use the following analytics and tracking services:

Google Tag Manager & Google Analytics. We use Google Tag Manager to manage tracking scripts and Google Analytics 4 to collect data about website usage, including pages visited, time on site, referral sources, and user interactions. Google may use this data in accordance with their own privacy policy. For more information, visit the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

6. Third-Party Services

Our website integrates with the following third-party services that may collect data when you interact with them:

Calendly: used for scheduling demo calls. When you book a demo, Calendly collects your name, email, and scheduling preferences under their own privacy policy.
YouTube: embedded videos may set cookies and collect viewing data under Google's Privacy Policy.
Google Fonts: fonts are loaded from Google servers, which may log your IP address under Google's Privacy Policy.
Resend: used to deliver transactional emails (e.g., account confirmations, support replies). Email addresses are processed by Resend under their privacy policy.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States, where our servers and third-party service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, please contact us at support@filefeed.io.

12. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date. You are advised to review this privacy policy periodically for any changes.

14. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: support@filefeed.io

Terms of Service

Last updated: March 19, 2026

1. Acceptance of Terms

By accessing and using FileFeed ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

FileFeed provides a secure file transfer service that allows users to transfer files between systems using the SFTP protocol. The service includes management tools, monitoring, and other features as described on our website.

3. Registration and Account Security

To use certain features of the Service, you must register for an account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lowercase letters, numbers and symbols) with your account. You agree not to disclose your password to any third party.

4. User Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity.

5. Subscription and Payments

Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis, depending on the type of subscription plan you select. At the end of each period, your subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it.

6. Analytics and Tracking

By using this site, you agree that we and our third-party partners (including Microsoft and Google) may collect and use data about your usage of the Service through cookies, session replay, heatmaps, and other tracking technologies. For full details, please refer to our .

7. Third-Party Services

The Service may contain links to or integrations with third-party websites and services (including Calendly, YouTube, and Google services) that are not owned or controlled by FileFeed. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that FileFeed shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such websites or services.

8. Limitation of Liability

In no event shall FileFeed, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Contact Us

If you have any questions about these Terms, please contact us at: support@filefeed.io