Building Trustworthy Alerting Into Every File Import
Alert fatigue is real—design for clarity
The goal isn’t to blast every stakeholder every time a file lands. It’s to highlight the runs that truly need attention and prove that everything else is on track. We segment alerts by audience and severity so the right people take action, fast.
Customer operations
- Immediate signal when an upload fails validation.
- Clear instructions to resolve issues without contacting engineering.
- Historical view of which files have processed successfully.
Product & engineering
- Fast detection of systemic issues (e.g., upstream outages).
- Telemetry that maps every alert to a run ID and transformation version.
- Ability to replay the run or promote a quick fix without manual intervention.
Customer stakeholders
- Confidence that their files are received on time.
- Notifications only when action is required on their side.
- Service-level reporting that proves reliability over time.
Build an alerting stack with layers
FileFeed surfaces every run state through webhooks, API polling, and the dashboard. Combine them into a layered stack—real-time notifications for critical issues, plus digests for trend analysis.
In-app notifications
Keep FileFeed users in the loop with contextual alerts inside the portal. Highlight validation failures, facility backlogs, and retry progress in real time.
- Show precise row counts and first 3 error examples.
- Link to remediation docs from every alert.
- Auto-resolve once the run passes.
Out-of-band messaging
Connect FileFeed webhooks to Slack, Teams, PagerDuty, or email digests. Route by severity so that only critical issues page engineering.
- Use dedicated channels per customer or region.
- Share run IDs for correlation in incident tooling.
- Bundle low-severity warnings into daily summaries.
Executive dashboards
Expose reliability metrics to leadership with Looker, Mode, or your BI tool of choice. FileFeed’s API makes it easy to track success rates, delay trends, and SLA adherence.
- Break down success rates by customer segment.
- Highlight repeated validation offenders.
- Forecast backlog risk for upcoming deadlines.
Track the full lifecycle of a run
Every notification should tie back to the run lifecycle. FileFeed exposes these states out of the box—use them to measure hand-offs, troubleshooting time, and customer responsiveness.
Define SLAs before customers ask
FileFeed administrators can codify remediation SLAs in the workspace runbooks. Publish these to every customer so expectation-setting happens proactively.
Critical validation errors
Ops responds within 30 minutes during business hours; customer alerted immediately with remediation guidance.
Delivery delays
Engineering investigates after two consecutive missed schedules; customers receive a status update within SLA.
Repeated customer failures
Trigger an account review after three consecutive validation failures in seven days; share enablement resources.
Platform incidents
Post incident summary within 24 hours outlining impact, timeline, and preventative measures.
Keep your operations sharp
Explore more FileFeed tactics for onboarding, automation, and governance to round out your import program.
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Ready to elevate your run observability?
Our solutions team can help you wire FileFeed events into your tooling and build an alerting strategy that customers love.